Terms of service

1. About these terms

These terms apply when an organisation subscribes to Work This Way (a "Customer") and when people use it to book through that organisation (a "Member"). By using the service you agree to them.

2. The service

Work This Way provides online tools for booking desks and meeting rooms, managing members, approvals and payment records, and related features, depending on the plan the Customer chooses. We may improve and change features over time. If we remove something material from a paid plan, we will tell Customers in advance.

3. Accounts

You are responsible for keeping your login details secure and for activity under your account. Customers are responsible for who they invite, the access they give, and for keeping member details accurate.

4. Plans, fees and billing

• Prices are shown in US dollars and exclude applicable taxes, including GST where it applies.
• Paid plans are billed monthly or annually in advance and renew automatically until cancelled.
• The Free plan has usage limits. If a Customer reaches a limit, existing data keeps working but more cannot be added until they upgrade.
• Card payments that Customers take from Members are processed by Stripe under Stripe’s own terms. We do not add fees on top of Stripe’s.

We will give at least 30 days’ notice of any price change to an existing paid plan.

5. Bookings between Customers and Members

Bookings, prices, cancellations and refunds are agreements between the Customer and its Members. Work This Way provides the tools but is not a party to those arrangements.

6. Acceptable use

You must not misuse the service, including by trying to access another organisation’s data, interfering with its operation, sending spam, or using it for anything unlawful.

7. Your data

Customers own the data they put into Work This Way. We use it only to provide the service, as described in our Privacy policy. Customers can export their data while subscribed and for 30 days after cancelling, after which we may delete it.

8. Branding and custom domains

Customers using custom branding confirm they have the right to use any logos, names and domains they supply.

9. Availability and support

We aim to keep Work This Way available at all times, but we do not guarantee uninterrupted service. Planned maintenance will be scheduled outside business hours where possible. Support levels depend on the plan.

10. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded.

11. Liability

To the extent permitted by law, our total liability to a Customer in any 12-month period is limited to the fees that Customer paid us in that period, and we are not liable for indirect or consequential loss.

12. Cancelling

Customers can cancel at any time, effective at the end of the current billing period. We may suspend or end access for serious or repeated breaches of these terms after giving notice where reasonable.

13. Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of that state have jurisdiction.

14. Contact

Questions about these terms can be sent to hello@workthisway.app.