Support
How can we help?
Step-by-step guides for members and admins. If you cannot find what you need, send us a ticket and a real person will reply.
Help centre
How can we help?
Step-by-step guides for everything you can do here. Search below, or browse by topic.
Still stuck? Email your workspace team and tell them which guide you were following.
Members
Joining, booking desks and meeting rooms, payments and your account.
- Your accountGetting startedCreate your account, wait for approval and log in for the first time.
- MembershipChoose a membership and payPick your desk access, apply a discount code and pay securely by card.
- BookingsBook a deskFind a free desk on the floor plan and book it for a day, a week or longer.
- BookingsBook a meeting roomPick a time on the day's timeline, invite guests and add a video call link.
- BookingsManage your bookingsSee what's coming up, understand each status and cancel a booking.
- BookingsSee your bookings in your calendarSubscribe once in Google, Outlook or Apple Calendar and your bookings appear automatically.
- Your accountUpdate your details and passwordChange your name, phone, company or password from Settings.
Administrators
Running the workspace: people, bookings, pricing, payments and settings.
- Getting startedAdmin area at a glanceWhat each admin page does and where to start when you're new to running the workspace.
- PeopleApprove and manage peopleApprove new sign-ups, add members, give admin access, and remove or delete people.
- BookingsApprove and cancel bookingsWork through pending bookings and cancel ones that are no longer needed.
- BookingsBook for a memberCreate a desk or room booking on someone's behalf, at the standard price, an agreed price or free.
- BookingsManage a booking's payments and datesRecord or void payments, change a monthly price, extend or end a booking early, and see its history.
- PaymentsTrack revenueSee payments received and money owed by month, filter it, and download a CSV for your accountant.
- Workspace setupAdd desks, rooms and your floor planAdd desks and meeting rooms, upload a floor plan and place them on it.
- Workspace setupSet a room's booking rulesChoose opening hours, booking lengths, gaps between meetings, pricing and whether bookings need approval.
- PaymentsSet pricesSet desk, meeting room and membership prices, and the promotional prices shown on the website.
- Workspace setupOrganise by locationGroup desks, rooms and floor plans by site, building, floor or area.
- PaymentsCreate discount codesGive members a percentage off at checkout, with an optional use limit and end date.
- SettingsWorkspace settingsHomepage media, booking types and time zone, branding, email sender and calendar invites.
Still stuck?
Tell us what happened and we will get back to you by email.