Manage a booking's payments and dates

Open a booking

Go to Bookings and click Manage booking on the row. A panel opens with the booking's charges, payments and history.

What's charged and what's owed

The top of the panel shows Charged (everything due so far), what's been paid, and what's Due to date.

Monthly desks are charged a full month at a time. If a booking ends partway through a month, that month is still charged in full.

Record a payment

Use this for money received outside Stripe, such as a bank transfer or cash.

1. Under Payments, click Record payment.
2. Enter the Amount, Date and Method.
3. Click Save.

Card payments through Stripe are recorded automatically.

Void a payment

If a payment was recorded by mistake, or refunded in Stripe, click Void next to it and give a reason. Voided payments stay in the history but stop counting.

Change the monthly price

1. Click Change the monthly price.
2. Enter the New price / month and the From date.
3. Click Save.

The new price applies to billing months that start on or after that date. Earlier months keep the old price.

Extend or end early

1. Click Extend or end early.
2. Choose a new End date or Last day.
3. Click Save. The member is emailed if you tick the option.

History

History lists every change, payment and price change on the booking, with who made it and when.